To be able to proceed with an order or reserve a car, we always ask for certain information, as well as record and store the contact information of our Customers received from their requests. We may request personal data when contacting our Customers by phone, by e-mail, via chat on our website, via Viber, WhatsApp, Telegram.
To process a request we need:
- Personal name and surname,
- age,
- driving experience,
- contact information (phone number, e-mail).
Then to reserve a car we request:
- photo/copy of passport,
- photo/copy of driving license,
- photo/copy of the document stating the registration address (home residence address),
- also, we can request the address of the hotel to deliver the car; or the flight number, if the Customer plans to receive the car at the airport after arrival; or the train number, if the Customer plans to receive the car at the railway station after arrival.
If additional drivers are specified in the rental agreement, we also collect and store some of their personal data:
- photo/copy of passport,
- photo/copy of driving license.
We usually do not charge prepayments, so we do not ask for payment information during a standard booking, we can only ask to specify the payment method.
However, in cases where we charge a prepayment (or agree to help the Customer to pay traffic fines), we can request the number and expiration date of the credit/debit card. After making a payment, we do not store this information.
Some data may be displayed to us automatically when a Customer uses our site. The platform records the IP address, location, addresses of visited pages on the website, search words, the domain from which the Customer went to our site, the browser type and version. This information is recorded not for the purpose of collecting data, but to control Internet traffic on the website.
We store, process and use personal data for the following purposes:
- We save all available data in our customer database, which simplifies the registration of the lease agreement (the data is filled in automatically) and significantly speeds up the process of receiving a car. We can also contact the Customer if, for some reason, the booking is not complete.
- We can use the Customers’ personal data to check whether they are blacklisted by other rental companies, as well as to check whether the Customer has any debts through some official sources.
- Support service. Processing any incoming Customer’s requests and solving problems, road assistance, answering to questions. We store correspondence with our Customers (except for those containing payment information) to record all our agreements.
- Feedback request at the end of the lease.
- Creating a customer database to store information about bookings and Customers’ statuses and to simplify working with Customer during following requests.
We may only provide personal data to a third party in the following cases:
- To resolve legal issues. We are obliged to use the Customer’s data for the transmission upon the request of EU countries authorized government bodies.
- To transfer to our partners. If a Customer has previously used the services of our colleagues in other cities, or is going to use their services, we can request Customer’s data or share Customer’s data with them to make it easier for them to make a reservation.
We store and use all available Customer’s information on electronic media.
We collect, store and use all personal data only with the Customer's consent. The Customer's personal data is confidential information and we guarantee that we take all possible measures to protect personal data from leakage, loss, theft and any misuse in accordance with current EU legislation.
Storage time of personal data
We process your personal data as long as the law requires it.
- Orders and invoices within 10 years from the end of the tax period in which the tax document was issued.
- Settlement of complaints - no more than 5 years after the termination of filing a complaint.
- Request to the call center - no more than 60 days after the answer to the request.
- Targeted offer of goods and services - no more than 30 days after the withdrawal of consent.
- Marketing activities - no more than 30 days after the withdrawal of consent.
Cookies
For the functionality of our site, we use cookies, which are small data files stored on your computer's hard drive. We use cookies to add items to the cart and process your order, as well as to understand better how our site is used and optimized. Cookies can tell us whether you visited our site in the past or if you are a new visitor. Cookies, which we use, do not store or collect any personal information except an IP address.
If you do not want to receive cookies, you can delete all cookies from your computer's disk in your Internet browser settings, block their reception, and set the pre-saving of each individual file. However, with forbidden cookies, you cannot post products in our online store in the shopping cart and make a purchase; you can only view the pages. For more information, see your browser for cookies:
- Firefox - https://www.mozilla.org/en-US/privacy/websites/
- Microsoft Internet Explorer - https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Google Chrome - https://support.google.com/chrome/answer/95647?hl=en&sjid=7397991574939016051-EU
- Safari - https://support.apple.com/en-us/HT201265
Cookies for online advertising
Our company collects information about your usage of our site using cookies for marketing purposes (you can reject cookies when you first visit our site). If you do not refuse such processing, we will use the information received to analyze your behavior on our website, and to display specific ads for some of our products. We believe this feature is helpful for you because we will only show to you ads or content that is relevant to your interests.
Google Analytics
This site uses Google Analytics, Google Analytics web analytics service. You can find complete information about processing your personal information here: https://support.google.com/analytics/answer/6004245?hl=ru&sjid=7397991574939016051-EU
Clients rights
Your personal information is confidential information, and you have the right to know how we process it. Do not hesitate to contact us if you need:
- To get a copy of your personal information - contact us and we will send you information on data you have,
- To correct your personal information - you can correct your personal data after logging into your account (if you registered) or tell us what data we have and we will fix it,
- To delete your personal information - if you do not want your personal data to be processed further, contact us,
- To limit the processing of your personal data - if you want a restriction on the processing of your personal data, please contact us,
- To cancel your consent to the processing of your personal information - contact us if you want to withdraw your consent to the processing of your personal information.
- To make an objection to the processing of your personal information. When it comes to processing personal data for direct marketing purposes, it concerns both objections and profiling. Please contact us if you want to exercise this right.
Profiling and automatic processing
We do not use any profiling or automatic processing of your personal information on our pages or campaigns.
References to legislation
- REGULATION (EC) 2016/679 of the European Parliament and of the Council from April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (General Provision on the Protection of Personal Data) https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32016R0679
If you have any questions, you can contact us via any of the sources listed on our website.
We reserve the right to make changes to these rules. Any changes will take effect after they are published on our website.